How can we help?
Answers to common questions, and a real person when you need one.
Email us
We usually reply within 1–2 days.
Getting started
How do I create an account?
Open ShoSpeak and tap Sign Up. Enter your email and a password, then type the 6-digit code we email you. If the code doesn't arrive within a few minutes, check your Spam or Promotions folder, or tap Send a new code.
How do I add another child (profile)?
Tap the profile circle at the top of the screen, then Add Profile. Each profile has its own board, photos, voice and settings. Extra profiles need the Family plan (up to 4 profiles).
How do I use ShoSpeak on another device?
Install ShoSpeak and log in with the same email and password. Choose whose profile it is, and the board appears. The Family plan works on up to 4 devices at once.
Using the app
How do I add my own photo to a word?
Press and hold the word on the board and choose Change Picture, then take a photo or choose one from your library.
How do I edit the board?
Open Settings → Edit Board. You can add words and folders, rename buttons, reorder words, and hide words your child isn't ready for. Core words leave an empty space when hidden, so nothing moves.
How do I hide games and quizzes?
Open Settings and turn on Talking Only for that profile.
How do I change the voice or speed?
Open Settings → Voice and Speed. For a more natural voice, download a free Enhanced or Premium voice in your device's Settings → Accessibility → Spoken Content → Voices. You can even use your own Personal Voice.
How do I switch to Spanish?
Open Settings → Language and choose Español. Words, voice, games and quizzes all switch.
PIN and account
I forgot my PIN.
On the PIN screen, tap Forgot PIN? → Email Me a Code. Enter the code sent to the account's email address and make a new PIN.
I forgot my password.
On the Log In screen, tap Forgot password? and follow the code sent to your email.
Why was a device signed out?
Each plan allows a certain number of devices (Single: 1, Family: 4). When a new device signs in over the limit, the device used longest ago is signed out. You can manage devices in Settings → Devices.
How do I delete my account?
Open Settings → Delete Account. This permanently deletes your account, profiles, boards and photos. If you have a plan, also cancel it with Apple so you aren't charged again.
Plans and billing
How do I cancel or change my plan?
Plans are managed by the app store you subscribed through. On your iPhone or iPad, open Settings → your name → Subscriptions → ShoSpeak. To avoid being charged after the 7-day free trial, cancel at least 24 hours before it ends.
How do I get a refund?
Payments are handled by Apple. Request a refund at reportaproblem.apple.com.
I already pay, but features are locked.
Open Settings → Restore Purchases, and make sure you're signed in with the same Apple account that bought the plan. Still stuck? Email us.
Read our Privacy Policy and Terms of Use.