Last updated: October 10, 2026
- A parent or caregiver creates the account. We need an email address and a password.
- Your child's board, settings and any photos you add are saved so they can be backed up and shared between your family's devices.
- No ads, no analytics, no tracking, no selling or sharing of data.
- Talking happens on the device. What your child says is not sent to us.
- You can delete your account — and everything with it — any time in the app.
Who we are
ShoSpeak ("we", "us") is a picture-based communication (AAC) app for phones and tablets (iPhone and iPad today). If you have any questions about this policy or your information, email support@shospeak.com.
Information we collect
| What | Why |
|---|---|
| Account: the parent's email address and password (stored in a scrambled, one-way form), or a Sign in with Apple ID. | To create the account, sign in, send sign-in codes, and let you reset your password. |
| Profiles: a name or nickname for each profile, a color, and an optional 4-digit PIN (stored only in a scrambled, one-way form). | So each child (or adult) has their own board and settings, and so a parent can lock settings. |
| Board and settings: words, folders and phrases you add or change, favorites, language, voice and other app settings. | To back up the board and keep it the same on each of your devices. |
| Photos you choose: pictures you add to words or phrases (resized and cropped). | To show them on the board and back them up for your devices. |
| Devices: a random identifier created by the app and the device type (for example, "iPad"). We do not collect the device's name, phone number or advertising identifier. | To apply your plan's device limit and let you manage signed-in devices. |
| Plan: which plan is active and when it renews or ends. | To unlock plan features on your family's devices. |
| Support emails: anything you send to support@shospeak.com. | To answer you. |
We do not collect your child's age, birthday, school, location, contacts, or a photo of your child (unless you choose to add one to the board). We do not record audio. Speech is created on the device by Apple's voices; the words your child says are not sent to us.
What we never do
- We never show ads, and we never use advertising or tracking tools.
- We do not use analytics services that follow how you use the app.
- We never sell, rent or trade your information, and we never share it for advertising.
- We never let other users see your family's information. There is no chat or social feature.
Children's privacy
ShoSpeak is used by children, but accounts are created and managed by a parent or caregiver. The only information about a child that ShoSpeak keeps is what the parent chooses to add — such as a profile name or nickname, the words on their board, and any photos the parent adds. This information is used only to provide the app to your family. It is never used for advertising and never shared with third parties except the service providers listed below, who process it only to run ShoSpeak.
Parents can review, change or delete their child's information at any time in the app (Settings), delete a profile, or delete the whole account. You can also email support@shospeak.com and we will help.
Purchases, settings and other grown-up actions are protected by a grown-up check or the profile's PIN.
Service providers we use
We use a small number of trusted companies to run ShoSpeak. They may only use your information to provide their service to us.
- Supabase — secure database, sign-in, and storage for backups and photos.
- Resend — sends sign-in and password-reset codes by email.
- Cloudflare — hosts this website and forwards emails sent to support@shospeak.com.
- Apple — App Store purchases and subscriptions, and Sign in with Apple. Apple handles all payment details; we never see your card. (If ShoSpeak comes to Google Play, Google will handle those payments in the same way, and we'll update this policy first.)
How long we keep information
We keep your information while your account is open. When you delete your account in the app, we delete your account, profiles, boards, settings and photos from our systems. Copies in our provider's automatic backups are removed as those backups expire, within 30 days. Support emails are kept only as long as needed to help you.
How we protect information
Information is sent over encrypted connections (HTTPS). Each family can only access its own information. Passwords and PINs are stored only in a scrambled, one-way form. On the device, sign-in details are kept in the iPhone's secure Keychain.
Your choices and rights
- See and change your information in the app at any time.
- Delete a profile, or your whole account, in Settings.
- Ask us for a copy of your information, or to correct or delete it, by emailing support@shospeak.com.
Depending on where you live (for example, California or the European Union), you may have additional rights under local law. We will honor those requests.
Changes to this policy
If we make important changes, we will update the date above and let you know in the app or by email before they take effect.
Contact
Questions or requests: support@shospeak.com